CUSTOMER PRIVACY/SECURITY POLICY

Our online order form and shopping cart program is 100% secure. Be rest assured your credit card information is not sent over the internet. It stays on our local secure server and is reset automatically after the order is processed. We do not give telephone number or addresses out to anyone - they are for shipping and credit card verification only. All information given to MyTakaraPatch.com is confidential and will never be given to solicitors. We also guarantee that we will never share your personal information given to us when ordering or inquiring. We never participate in unsolicited e-mail (spam) or phone solicitation.

METHOD OF PAYMENT

We accept Visa, Master Card,  and Am/x.  At this time we only accept orders with credit cards issued in the United States and Canada .  All orders are checked with the card holders band to verify name, address, phone number, and we will also need your e-mail address to send you a confirmation of your order. All sales are final on all merchandise unless it is defective, in which case the defective unit will be replaced. Sales tax applies to California residents only, at 8.25% ANY OTHER STATE DOES NOT PAY TAX. Credit Card orders will be billed under the name  LAP/Alpine Air products.

SHIPPING AND RETURN POLICY

Standard FREE shipping (for lower 48 states) is via UPS Ground service. Please allow 1-5 business days for delivery (depend on where you live).  If you chose to expedite to 3 Day Select, 2 day Shipping, or Overnight Express please note this is only the shipping selection, this is not specifying that it will be delivered to you within that time frame. Canada customers please allow 1-2 weeks for delivery. All orders to Canada will be shipped via USPS . We have all items in stock, if item is on a back order, someone will contact customer to make them aware. Please Note: All orders are shipped via UPS SIGNATURE REQUIRED! - NO exceptions...Tracking number will be e-mailed to your e-mail address once order is processed. All packages will be shipped insured. Should you receive damaged goods, please notify us with in 24 hours via e-mail at: sales@mytakarapatch.com ...We will then set up a claim through UPS and any broken merchandise at no additional cost including shipping charges.

If you wish to return any non-defective products we will refund any purchase within 30 days of receipt for any reason. You need to email sales@mytakarapatch.com a copy of your original order (if ordered online) and your name, and item being returned for a refund. Shipping is at your expense. Once the item and its contents have been returned in their proper condition, we will then refund your credit card for the full purchase price.